Assurances | LCI Melbourne | Art & Design | Institute of Higher Education
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Under the provisions of the Higher Education Support Act 2003 (HESA) and the associated Higher Education Provider Guidelines LCI Melbourne (the First Provider) is required to provide a tuition assurance arrangement for Australian citizens or holders of an Australian permanent humanitarian visa who are enrolled in higher education courses it offers. This requirement is to protect students in the event that LCI Melbourne ceases to provide a course of study in which a student is enrolled. The meaning of the term ‘ceasing to provide a course of study’ is set out in the HEP Guidelines here.

LCI Melbourne also has tuition assurance arrangements in place for overseas students through the Commonwealth Government's Tuition Protection Scheme, under the Education Services for Overseas Students Act 2000 (ESOS Act).

In the event that LCI Melbourne ceases to provide a course of study in which a student is enrolled the student is entitled to a choice of:

a) An offer of a place in a similar course of study with a Second Provider without any requirement to pay the Second Provider any student contribution or tuition fee for any replacement units (this is known as the ‘Course Assurance Option’);


b) A refund of his or her upfront payments for any unit of study that the student commences but does not complete because LCI Melbourne ceases to provide the course of study of which the unit forms part (this is known as the ‘Student Contribution/Tuition Fee Repayment Option’) LCI Melbourne has met the tuition assurance requirements of the HESA and ESOS Acts through its current membership of the Council of Private Higher Education (COPHE) TDA Higher Education Tuition Assurance Scheme (for domestic students) and through the Commonwealth's Tuition Protection Service (for international students).

The course/s of study for which LCI Melbourne has TPS coverage and COPHE TDA Higher Education TAS membership is/are:

  • LCI Melbourne (the First Provider) Course 

Qualification to which LCI Melbourne Course leads:

  • Bachelor of Design Arts incorporating an Associate Degree of Design Arts
  • Bachelor of Design Arts Associate Degree of Design Arts

More information about the TPS for international students is available at

The following procedure will apply to domestic students:

If LCI Melbourne ceases to provide a course of study, COPHE/TDA will send a student enrolled in the course of study a Written Tuition Assurance Offer (the Offer) advising the student of the options available under the tuition assurance requirements. The Offer will include directions that the student must follow in order to notify the relevant organisation of the choice they have made for each affected unit. COPHE/TDA will provide this Offer within twenty business days after it knows, or should know by reasonable inquiries that LCI Melbourne has ceased to provide the course of study.

A student may choose either:

a) The Course Assurance Option:

If a student accepts a place in a course offered by COPHE/TDA as named above, COPHE/TDA will offer the student the option of COPHE/TDA making all necessary arrangements to ensure a student is able to enrol in a similar course of study with a Second Provider. This offered course will lead to the same or a comparable qualification without any requirement on the part of the student to pay that Second Provider any student contribution or tuition fee for any replacement units. A student will receive full credit from the Second Provider for any units of study successfully completed at LCI Melbourne.

The Second Provider nominated by COPHE/TDA may have different contribution amounts or tuition fees to the amounts or fees the student would have paid for units of study that were part of the course of study LCI Melbourne ceased to provide.

A student is not obliged to enrol in a course of study with a Second Provider offered by COPHE/TDA under the Course Assurance Option. However, if the student enrols with any other provider there is no obligation on that provider to offer full credit transfer for the units of study completed with LCI Melbourne or to offer a replacement/s unit free of charge.

b) The Student Contribution/Tuition Fee Repayment Option:

If a student chooses the Student Contribution/Tuition Fee Repayment Option COPHE/TDA undertakes to pay the student the total of any upfront payments already paid by the student for any units of study the student has commenced but not completed. Eligible students selecting this option will also get their FEE-HELP balance/s re-credited for uncompleted units.

Contact details for COPHE are:

Suite 244, Level 4, 813 Pacific Highway,
Chatswood NSW 2067
Fax: +61 2 8021 0843


Personal information collected by LCI Melbourne is protected by a number of pieces of privacy and privacy-related legislation:

  • The Information Privacy Act 2000 (Victoria)
  • The Health Records Act 2001 (Victoria)
  • The Charter of Human Rights and Responsibilities Act 2006 (Victoria)
  • The Privacy Act 1988 (Commonwealth), including the Australian Privacy Principles
  • Security of Information


LCI Melbourne’s web environment, internal network and databases are protected from unauthorised access using current technologies.


Information is gathered and managed by LCI Melbourne for the purposes of aiding the organisation to meet its objectives and regulatory requirements.

Personal information will only be used for the purposes for which it has been provided. Email addresses will not be added to a mailing list, unless specifically provided for the purposes of subscribing to a mailing list.

LCI Melbourne will record a user's email address when information has been provided by consent or if an email message is sent to LCI Melbourne.

Where a choice is made to send LCI Melbourne information that includes personal details, LCI Melbourne may collect and store personally identifiable information, such as name, address and email address and other contact or request details.

The information collected by LCI Melbourne, including email or electronic forms, will be used only for the purpose for which it is provided, and will not be disclosed without consent, except where authorised or required by law. It is unlikely the records LCI Melbourne holds that contain personal information will be disclosed to any overseas recipients.

Student records information provided by way of application, enrolment, attendance or assessment will be stored and made available in accordance with LCI Melbourne’s policy and procedures for confidentiality of student information.

Where information is provided for the purposes of requesting a printed copy of a publication, it is implicit that approval has been furnished to distribute the information to a third party mailing house where necessary to fulfill the request. LCI Melbourne may also use the information to measure trends in publications ordering activity, which assists in producing better information for users. The details of the information received electronically may be used as part of this overall measurement; however, it is in no other way attached to any personal details.


LCI Melbourne will only publish personal information with the express knowledge of the user and if consented in writing to the disclosure. It should be recognised that information published on LCI Melbourne website is possibly accessible by millions of users globally, that it will be indexed by search engines and that it may be copied and used by any web user. This means once the information is published on LCI Melbourne website LCI Melbourne will have no control over its subsequent use and disclosure.


When a visit is made to LCI Melbourne website, the server provider makes a record of the visit and logs the following information:

  • user’s server address
  • user’s top level domain name (eg, .com, .gov, .au, .uk)
  • date and time of visit to the site
  • pages accessed and documents viewed
  • previous site visited
  • type of browser used

The data listed above is collected for the following purposes:

  • website and system administration, including monitoring to prevent security breaches
  • enhancement of the website to better meet users' needs research and development.

No attempt will be made to identify users or their browsing activities, except in the unlikely event that a law enforcement (or other Government) agency exercises a legal authority to inspect ISP logs (for example, by warrant, subpoena, or notice to produce).


A cookie is a small amount of information stored on a user's computer by the website server. It is information that a user's web browser sends back to LCI Melbourne’s website server whenever the user visits it again. Cookies are used to remember the user's browser between page visits. In this situation, the cookie identifies the browser, not the user personally. No personal information is stored within the cookies. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.


LCI Melbourne will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us, consistent with our confidentiality of student information policy and procedures. However, we ask that you identify, as clearly as possible, the type/s of information requested.

LCI Melbourne will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request. There is no charge for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits LCI Melbourne to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where:

  • access would pose a serious threat to the life or health of any individual
  • access would have an unreasonable impact on the privacy of others
  • the request is frivolous or vexatious
  • the information relates to a commercially sensitive decision making process
  • access would be unlawful
  • access may prejudice enforcement activities, a security function or commercial negotiations.


This Privacy Statement applies only to LCI Melbourne and not to other companies' or organisations' websites to which it may be linked. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.


If you believe that any information about you that LCI Melbourne has collected is incorrect, please contact the Administration Office. Students are also given limited access to their online student records and can amend key information directly.


If you believe LCI Melbourne has breached its privacy policy or its legislated responsibilities, you may lodge a complaint via LCI Melbourne's Grievance Procedures: Non-Academic Matters. Details are available below.


Should you require more specific details concerning our privacy practices please contact the Administration Manager.

Alternatively you can obtain further general information about Victorian privacy legislation from the Commissioner for Privacy and Data Protection by phoning (03) 8619 8739, by visiting its website at or by writing to:

Commissioner for Privacy and Data Protection PO Box 24014 MELBOURNE VIC 3001

You can obtain further general information about the Commonwealth Government's privacy legislation from the Office of the Australian Information Commissioner by phoning 1300 363 992, by visiting its website at or by writing to:

The Office of the Australian Information Commissioner
GPO Box 5218,


Students who believe they have been unjustly treated or have a serious complaint may access LCI Melbourne’s grievance procedures. If the complaint relates to assessment and examinations, credit, recognition of prior learning, course transfer, minimum course component, timetables and other academic matters see Grievance Procedures: Academic Matters. For complaints arising from issues including fees and charges, student loans, enrolment, scholarships, graduation, student discipline including sexual harassment, LCI Melbourne staff or personal information, see Grievance Procedures: Non-Academic Matters.