Personal information collected by LCI Melbourne is protected by a number of pieces of privacy and privacy-related legislation:

• The Information Privacy Act 2000 (Victoria)
• The Health Records Act 2001 (Victoria)
• The Charter of Human Rights and Responsibilities Act 2006 (Victoria)
• The Privacy Act 1988 (Commonwealth), including the Australian Privacy Principles
• Security of Information

Security of Information

LCI Melbourne’s web environment, internal network and databases are protected from unauthorised access using current technologies.

Data LCI Melbourne Collects

Information is gathered and managed by LCI Melbourne for the purposes of aiding the organisation to meet its objectives and regulatory requirements.

Personal information will only be used for the purposes for which it has been provided. Email addresses will not be added to a mailing list, unless specifically provided for the purposes of subscribing to a mailing list.

LCI Melbourne will record a user's email address when information has been provided by consent or if an email message is sent to LCI Melbourne.

Where a choice is made to send LCI Melbourne information that includes personal details, LCI Melbourne may collect and store personally identifiable information, such as name, address and email address and other contact or request details.

The information collected by LCI Melbourne, including email or electronic forms, will be used only for the purpose for which it is provided, and will not be disclosed without consent, except where authorised or required by law. It is unlikely the records LCI Melbourne holds that contain personal information will be disclosed to any overseas recipients.

Student records information provided by way of application, enrolment, attendance or assessment will be stored and made available in accordance with LCI Melbourne’s policy and procedures for confidentiality of student information.

Where information is provided for the purposes of requesting a printed copy of a publication, it is implicit that approval has been furnished to distribute the information to a third party mailing house where necessary to fulfill the request. LCI Melbourne may also use the information to measure trends in publications ordering activity, which assists in producing better information for users. The details of the information received electronically may be used as part of this overall measurement; however, it is in no other way attached to any personal details.

Publishing Personal Information

LCI Melbourne will only publish personal information with the express knowledge of the user and if consented in writing to the disclosure. It should be recognised that information published on LCI Melbourne website is possibly accessible by millions of users globally, that it will be indexed by search engines and that it may be copied and used by any web user. This means once the information is published on LCI Melbourne website LCI Melbourne will have no control over its subsequent use and disclosure.

Other Data LCI Melbourne Collects

When a visit is made to LCI Melbourne website, the server provider makes a record of the visit and logs the following information:

• user’s server address
• user’s top level domain name (eg, .com, .gov, .au, .uk)
• date and time of visit to the site
• pages accessed and documents viewed
• previous site visited
• type of browser used.

The data listed above is collected for the following purposes:

• website and system administration,including monitoring to prevent security breaches
• enhancement of the website to better meet users' needs research and development.

No attempt will be made to identify users or their browsing activities, except in the unlikely event that a law enforcement (or other Government) agency exercises a legal authority to inspect ISP logs (for example, by warrant, subpoena, or notice to produce).

Cookies

A cookie is a small amount of information stored on a user's computer by the website server. It is information that a user's web browser sends back to LCI Melbourne’s website server whenever the user visits it again. Cookies are used to remember the user's browser between page visits. In this situation, the cookie identifies the browser, not the user personally. No personal information is stored within the cookies. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.

Access to Your Personal Information

LCI Melbourne will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us, consistent with our confidentiality of student information policy and procedures. However, we ask that you identify, as clearly as possible, the type/s of information requested.

LCI Melbourne will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request. There is no charge for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits LCI Melbourne to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where:

• access would pose a serious threat to the life or health of any individual
• access would have an unreasonable impact on the privacy of others
• the request is frivolous or vexatious
• the information relates to a commercially sensitive decision making process
• access would be unlawful
• access may prejudice enforcement activities, a security function or commercial negotiations.

Links to Other Sites

This Privacy Statement applies only to LCI Melbourne and not to other companies' or organisations' websites to which it may be linked. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.

Correction of Errors

If you believe that any information about you that LCI Melbourne has collected is incorrect, please contact the Administration Office. Students are also given limited access to their online student records and can amend key information directly.

Complaints

If you believe LCI Melbourne has breached its privacy policy or its legislated responsibilities, you may lodge a complaint via LCI Melbourne's Grievance Procedures: Non-Academic Matters. Details are available below.

Further Details

Should you require more specific details concerning our privacy practices please contact the Administration Manager.

Alternatively you can obtain further general information about Victorian privacy legislation from the Commissioner for Privacy and Data Protection by phoning (03) 8619 8739, by visiting its website at www.cpdp.vic.gov.au or by writing to:

Commissioner for Privacy and Data Protection PO Box 24014 MELBOURNE VIC 3001

You can obtain further general information about the Commonwealth Government's privacy legislation from the Office of the Australian Information Commissioner by phoning 1300 363 992, by visiting its website at https://www.oaic.gov.au/ or by writing to: 

The Office of the Australian Information Commissioner

GPO Box 5218,

SYDNEY NSW 2001

Grievance Procedures

Students who believe they have been unjustly treated or have a serious complaint may access LCI Melbourne’s grievance procedures. If the complaint relates to assessment and examinations, credit, recognition of prior learning, course transfer, minimum course component, timetables and other academic matters see Grievance Procedures: Academic Matters. For complaints arising from issues including fees and charges, student loans, enrolment, scholarships, graduation, student discipline including sexual harassment, LCI Melbourne staff or personal information, see Grievance Procedures: Non-Academic Matters.